1. General
We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your personal information in compliance with applicable laws, including but not limited to the General Data Protection Regulation (GDPR).
This Privacy Policy applies to our website, www.rooster.bet (the "Website", "Casino"), services, and any interaction you have with us.
This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. Suppose it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website. In that case, we do our best to ensure that such data is handled in accordance with applicable law.
You are also responsible for ensuring that any use of this platform complies with the laws applicable in your jurisdiction, especially those regulating online gambling.
This Privacy Policy may be updated periodically. Please check back regularly for any changes.
2. About Us
This website is owned and operated by Dama N.V., which is incorporated under the laws of Curacao with company registration number 152125 and has its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. OGL/2023/174/0082 issued by Curaçao Gaming Control Board.
Dama N.V. is the data controller for this website and any other websites it owns or operates. Please note that when we refer to "Company", "We", "Us", or "Our" in this Privacy Policy, we are referring to Dama N.V., the company responsible for the processing of your personal data across this website and other websites it owns.
We take your privacy seriously. For this reason, we have appointed a data protection officer (“DPO”) whose responsibility is to oversee that the company is compliant with its legal obligations in respect of the processing of your personal data and who is your contact point for any questions relating to this Privacy Policy. Should you have any queries about this policy, including any request to exercise your legal rights and complaints about violation of your rights, please contact our DPO using email dpo@damacasino.com.
3. Processing Purposes, Categories of Personal Data, Legal Basis, and Data Sources
We collect and use personal data to provide our services, comply with legal obligations, and ensure a safe and secure gaming environment. Personal data refers to any information that can identify you, either directly or indirectly. Below, we detail the types of data we collect, the reasons for processing it, the legal grounds for doing so, and the sources from which this data is obtained.
1) To register and manage the account
- Categories of Data: Full name, date of birth, username, email address, phone number, residential address, account credentials.
- Legal Basis: Performance of a contract.
- How Obtained: Provided directly by you during the registration process.
2) To verify identity and age
- Categories of Data: Full name, date of birth, national ID/passport copy, proof of address.
- Legal Basis: Legal obligation.
- How Obtained: Provided by you and through third-party verification providers.
3) To process deposits and withdrawals
- Categories of Data: Payment details, transaction history, account balance.
- Legal Basis: Performance of a contract.
- How Obtained: Provided by you and automatically generated during your activity on the website.
4) To comply with Anti-Money Laundering (AML) regulations
- Categories of Data: Identity documents, source of funds information, transaction history, proof of residence.
- Legal Basis: Legal obligation.
- How Obtained: Provided by you and obtained from third parties (e.g., payment service providers, verification agencies).
5) To conduct KYC (Know Your Customer) procedures
- Categories of Data: Full name, date of birth, nationality, residential address, email, phone number, government-issued ID (e.g., passport, national ID card), proof of address (e.g., utility bill or bank statement), source of funds or wealth documentation (e.g., payslip, bank letter).
- Legal Basis: Legal obligation.
- How Obtained: Provided directly by you during account verification; may also be obtained from third-party verification services or databases for identity and compliance checks.
6) To enable access to games and services
- Categories of Data: Game activity logs, session data, bonus usage, preferences.
- Legal Basis: Performance of a contract.
- How Obtained: Automatically generated when using the website.
7) To ensure technical functionality and security
- Categories of Data: Device type, browser information, IP address, login attempts, session logs.
- Legal Basis: Legitimate interest in ensuring the security and functionality of the website.
- How Obtained: Automatically collected via system monitoring tools and cookies.
8) To detect and prevent fraud or abuse
- Categories of Data: Transaction data, IP, device details, multiple account flags, gaming activity.
- Legal Basis: Legitimate interest in protecting our platform and users.
- How Obtained: Collected automatically and via internal monitoring systems.
9) To ensure Responsible Gambling
- Categories of Data: Deposit limits, self-exclusion status, gaming history, time spent on platform.
- Legal Basis: Legal obligation.
- How Obtained: Provided by you and tracked during your activity.
10) To send promotional and marketing communications
- Categories of Data: Name, email address, phone number, marketing preferences.
- Legal Basis: Consent.
- How Obtained: Provided by you during registration or through account settings.
11) To provide Customer Support
- Categories of Data: Contact information, support requests, account information, chat and email transcripts.
- Legal Basis: Performance of a contract.
- How Obtained: Provided by you via email, live chat, or contact forms.
12) To handle legal claims and regulatory requests
- Categories of Data: Any information relevant to the claim or inquiry, including ID, transaction data, communications.
- Legal Basis: Legal obligation.
- How Obtained: From your records and communications, or from regulatory authorities.
13) To improve our website and services
- Categories of Data: Browsing behavior, traffic data, interaction with pages, device and browser type.
- Legal Basis: Legitimate interest in service improvement and analytics.
- How Obtained: Automatically collected via analytics tools and cookies.
Please see our Cookie Policy for further information on how and for which purposes we collect your cookies.
4. Sharing of Personal Data
We may share your personal data with various trusted third parties to facilitate the provision of our services. These include:
- Game Providers: Game providers like NetEnt may access select personal data to deliver games and support.
- Payment Providers: Payment service providers are given access to the necessary data to process deposits, withdrawals, and other transactions.
- Marketing Partners: If you have given consent, your contact details may be shared with third-party marketing partners for promotional purposes.
- Governmental and Regulatory Authorities: We may share your data with authorities for compliance with legal obligations, including Anti-Money Laundering (AML) requirements.
- AML & Fraud Verification Tools: Third-party suppliers used for fraud prevention and verification purposes.
- Client Communication Software: We use a third-party software to help us communicate with you. This software enables us to send you emails and chat with you on live chat whenever you have queries.
- Business consultants, lawyers, advisors, notaries who we may engage from time to time to manage risks, obtain professional advice, or to establish and defend our legal claims, whether in court or out-of-court procedure.
In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure, such as a merger, acquisition by another company, or a partial acquisition, it is most likely that our customer's personal data will be included in the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.
5. Transfers of Personal Data Outside the EEA
In some cases, your personal data may be transferred outside of the European Economic Area (EEA) to provide the necessary services. We ensure that these transfers are in line with data protection laws by using appropriate safeguards, such as the European Commission’s standard contractual clauses.
6. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected. After account closure, we retain your data for a minimum of five years to comply with AML regulations and other legal requirements.
7. Security of Data
We implement robust security measures to protect your personal data and ensure its confidentiality. This includes encryption, access controls, and multi-factor authentication (2FA) for your account.
8. Automated Decision Making
In establishing and carrying out our business relationship, we generally do not make use of fully automated decision-making. If we use this procedure in individual cases, we shall inform you of this separately, provided it is a legal requirement.
9. Your rights
- Access, correct or erase You have the right to access, correct, or erase your personal data and the right to restrict their processing, as well as the right to data portability.
- Withdraw consent If we process your data based on your consent, you have the right to withdraw your consent at any time. Please note that you may withdraw your consent at any time through the Account profile.
- Right to Object You have the right to object to the processing of your personal data at any time, including processing based on our legitimate interests or for direct marketing purposes.
- Complaint Pursuant to Art. 77 GDPR, you, as a data subject, have the right to file a complaint with a supervisory authority of the EU Member State in which your permanent place of residence, place of work or in which there was an alleged violation of your information privacy. In case some questions about the protection of your personal data remain, you can contact us via our Contact details.
10. Contact details
If you have questions about this Privacy Policy or wish to exercise your rights:
- using email support@rooster.bet
- using Online Chat on the website
- using the email of the data protection officer: dpo@damacasino.com
